Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase*, unfortunately we can’t offer you a refund or exchange. You are responsible for return shipping. Please contact us with questions. Karleen@RavenRova.com or TEXT 510-858-4948.

*Pre-Order Items: if your item is not in stock. Return/exchange is valid for 30 days from when we ship your item to you. 

*Holiday Season 2020

If you purchase your item between November 25, 2020 and December 25, 2020 we will accept returns and exchanges through January 25, 2021. 

We will be closed December 24, 2020 through January 3, 2021. Exchanges/refunds will be processed after Jan. 4, 2021. 

Christmas shipping cut off is December 14, 2020. We can't ensure delivery in time for Christmas after this date. Please order early! 

 

RETURN CONDITIONS

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Free from damage, dirt, animal hair, sweat, etc. Unfortunately if your items is damaged or dirty we may not be able to accept your return. 

Original tags attached or along with your return. 

Original packaging is best to ensure your return is approved. 

We are a small business and we do our best to make you happy! If you loose a tag or something, please contact us. We want to work with you. 

EXEMPTIONS

Several types of goods are exempt from being returned.

We do not accept returns on custom items. This includes custom colors. We will work with you to select the best size. Should your custom item not fit you correctly we will work with you on a case by case basis. 

It is our goal to make sure you're geared up with the best fit and quality possible! 

If your custom item does not meet your approval, we are here to find the best resolution with you. Our customers have all be satisfied by their custom items, and we are very pleased to report this!

We have been making women's apparel for over 15 years, and our production team has been making motorcycle gear since 1969. Rest assured, your custom item will be made with the utmost level of precision.  


We do not accept returns on these items:

* Custom Items

* Gift cards

* Sample/Prototype Sale Items 

* Clearance Items/Marked "Final Sale"

To complete your return, we require a receipt or proof of purchase.


REFUNDS

We believe in offering "no hassle" refunds. We do our very best to meet this expectation. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. We use Shopify, our e-commerce platform to issue refunds. 

Refund amounts do not include shipping costs. This is because we must pay the freight carrier (USPS, UPS) for their services. 


LATE OR MISSING REFUNDS

There is often some processing time before a refund is posted. Please double check your bank account, and credit card statement. If you have done all this and still have not received your refund yet, please contact us at karleen@ravenrova.com. Shopify, our e-commerce provider typically issues refunds and payouts once a week. 


CLEARANCE/FINAL SALE ITEMS

Unfortunately items marked "final sale" or clearance items cannot be refunded.

If the item is "final sale" it will be clearly noted on the product page. We don't want to trick you. If you are uncertain, please contact us. 

 

CUSTOM ITEMS

As we explained above. Items that are custom designed, dyed, manufactured (cut & sewn), modified (fit & tailored) per your request cannot be refunded. This includes custom color orders. 

We want you to be happy with your purchase. Should your custom items not meet with your approval we will work with you on a case by case basis to find a resolution. 


EXCHANGES

We believe in "no hassle" exchanges. We do our best to meet this goal! 

We replace items if they are defective or damaged.  If you need to exchange it for the same item in a different size, send us an email at Karleen@ravenrova.com. We will send you exchange instructions and mailing address at this time.

Items must be exchanged in new, unused condition. 

In the USA we will ship one size exchange to you with no additional charge. Standard freight. You will be responsible for returning the size that doesn't fit you in good condition and for return shipping costs.

If you are outside the USA we may need you to pay for additional shipping. This will be determined by location and item.

We want this to be easy for you!  


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


SHIPPING

To return your product, please wait for your return authorization email. You should mail your product to: 2207 Ivy Drive, Oakland, CA, 94606, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please package your item with care, it is OK to reuse the packaging that your item arrived in. Please tape it completely, and make sure the address is correct. We recommend using the USPS website for fast affordable shipping. 

Include all original tags and packaging. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Our standard method of shipping is USPS Priority Mail which reaches most destinations in 2-3 business days.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for shipping carrier loss, damage, delay.

We recommend using USPS flat rate packaging. You can buy this label on the USPS website, and drop at the post office (skip the line). UPS and FedEx are more expensive, they are very reliable and can pack the box for you. 


Please contact us with any questions or concerns.

We want you to be happy with your purchase and service! 

Updated November 19, 2020.