Return Policy
RETURNS
Our policy lasts 15 days. If 15 days have gone by since your purchase order date, unfortunately we can’t offer you a refund or exchange. You are responsible for return shipping. Raven Rova offers a flat rate $16 return label for USA customers or you can DIY. You must request your refund by day 15 to qualify for a refund.
As of Aug. 28, 2024 we offer "self-serve" returns via Shopify, that window closes on day 14. If you are within the 15 day window please email us for help! Self-serve returns include a $16 flat rate label.
Please contact us to obtain a return authorization. Karleen@RavenRova.com or TEXT (510) 603-5178.
We will issue your refund once we receive and inspect the items.
To return your product, please wait for your return authorization email or use the Shopify "self-serve" option.
We will issue your refund once we receive and inspect the items.
Raven Rova is not responsible for items lost or shipped to the incorrect address. Unfortunately, we are unable to issue a refund if we do not receive the item. So, please wait for your authorization email with the correct shipping address.
Pre-Orders During Crowdfunding Campaigns:
If you "pre-order" your item as part of a crowdfunding campaign, our return policy will last 15 days from the date we ship your item to you.
This time frame condition only applies to items purchased through crowdfunding campaigns. During a specific crowdfunding campaign we will provide clear, specific terms to you.
All other "Return Conditions" described below apply.
RETURN CONDITIONS
To be eligible for a return, your item must be unused and in the same condition that you received it.
Free from damage, dirt, animal hair, sweat, stains, soils, etc.
Unfortunately if your item is damaged, stained, soiled, or covered in animal hair we can not accept your return.
Original tags attached or along with your return.
Original packaging is best to ensure your return is approved.
Please email us with questions.
EXCHANGES
Need a different size ? We're happy to help!
Email Karleen@ravenrova.com. We will send you return instructions and mailing address at this time.
Items must be in new, unused condition.
You will be responsible for return shipping costs.
EXEMPTIONS
Several types of goods are exempt from being returned.
We do not accept returns on these items:
* Custom tie-dye items
* Gift cards
* Sample/Prototype Sale Items
* Clearance Items/Marked "Final Sale"
To complete your return, we require a receipt or proof of purchase.
REFUNDS
We believe in offering returns and exchanges for the best experience.
We do our very best to meet this expectation.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. We use Shopify, our e-commerce platform to issue refunds.
Refund amounts do not include shipping costs. This is because we must pay the freight carrier (USPS, UPS) for their services.
In the rare scenario that we need to reject your refund, we will contact your with an explanation and return the item at no cost to you.
Unfortunately if your item is damaged, stained, soiled, or covered in animal hair we can not accept your return.
LATE OR MISSING REFUNDS
There is often some processing time before a refund is posted. Please double check your bank account, and credit card statement. If you have done all this and still have not received your refund yet, please contact us at karleen@ravenrova.com. Shopify, our e-commerce provider typically issues refunds and payouts once a week.
CLEARANCE/FINAL SALE ITEMS
Unfortunately items marked "final sale" or clearance items cannot be refunded.
If the item is "final sale" it will be clearly noted on the product page. We don't want to trick you. If you are uncertain, please contact us.
CUSTOM ITEMS
The only items we offer custom are tie-dye shirts, scarves, etc.
We do not make custom motorcycle gear.
Custom dyed items are non-refundable.
We want you to be happy with your purchase. Should your custom tie-dye items not meet with your approval we will work with you on a case by case basis to find a resolution.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING
To return your product, please wait for your return authorization email.
We have multiple shipping locations and you need to send it the correct place.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please package your item with care, it is OK to reuse the packaging that your item arrived in. Please tape it completely, and make sure the address is correct. We recommend using the USPS website for fast affordable shipping.
Include all original tags and packaging.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Our standard method of shipping is USPS Priority Mail which reaches most destinations in 2-3 business days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for shipping carrier loss, damage, delay.
We recommend using USPS flat rate packaging. You can buy this label on the USPS website, and drop at the post office (skip the line). UPS and FedEx are more expensive, they are very reliable and can pack the box for you.
Please contact us with any questions or concerns. Karleen@RavenRova.com
We want you to be happy with your purchase and service!
Updated Aug. 28, 2024